1. Overview
AKINSOFT ("we", "our", or "Platform") provides WhatsApp, SMS, and Email integration services to its users. This Privacy Policy is intended to inform you about the personal data collected, processed, and stored when you use our services.
By using our Platform, you agree to the data processing practices described in this policy.
2. Data We Collect
We collect the following data to provide our services:
- Identity Information: Name, surname, email address, phone number
- Account Information: Username, password (stored in encrypted form)
- Company Information: Company name, integration settings
- Communication Data: Sent message contents, recipient information (phone number, email address)
- Technical Data: IP address, browser information, access times, API usage logs
- Integration Data: Akinsoft database connection details, WhatsApp API credentials, SMS provider credentials
3. Purpose of Data Usage
The collected data is used for the following purposes:
- Account creation and identity verification
- Providing SMS, WhatsApp, and Email messaging services
- Customer data synchronization through Akinsoft integration
- Generating and tracking message delivery reports
- Ensuring platform security and preventing misuse
- Improving service quality
- Fulfilling legal obligations
4. Third-Party Sharing
Your data may be shared with the following third-party service providers to deliver our services:
- WhatsApp Business API: Shared with Meta Platforms, Inc. for WhatsApp message delivery
- SMS Providers: Shared with integrated SMS companies (NetGSM, Mutlucell, etc.) for SMS delivery
- Email Providers: Shared with SMTP services used for email delivery
- Akinsoft: Shared with Akinsoft software infrastructure for customer data synchronization
Your data will not be shared with or sold to third parties for purposes other than those stated above.
5. Data Security
We take the following measures to ensure the security of your data:
- Encrypted data transmission with SSL/TLS certificates
- Passwords stored using bcrypt hashing algorithm
- Authorization and access control mechanisms
- Regular security updates and monitoring
- Token-based authentication for API access
6. Cookies
Our Platform uses cookies for session management and to improve user experience. Cookies are small text files placed on your device through your browser. You can disable cookies through your browser settings; however, some platform features may not function properly in that case.
7. Data Retention
Your personal data is retained for as long as you use our services and as required by our legal obligations. If you delete your account, your data will be removed within a reasonable period, except where legal retention requirements apply.
8. User Rights
You have the following rights regarding your personal data:
- Request to know whether your personal data is being processed
- Request information about the processing of your personal data
- Learn the purpose of processing and whether it is used in accordance with its purpose
- Know the third parties to whom your personal data has been transferred domestically or abroad
- Request correction of your personal data if it is incomplete or inaccurate
- Request deletion or destruction of your personal data under applicable legal conditions
- Object to any adverse outcome arising from the analysis of your processed data exclusively through automated systems
- Request compensation for damages caused by unlawful processing of your personal data
9. Changes
This privacy policy may be updated from time to time. You will be notified through our platform when significant changes are made. We recommend checking the current policy regularly.
10. Contact
For questions and requests regarding our privacy policy or your personal data, you can contact us:
- Email: info@scrapnetic.com